Effective Date: 25-04-2025

At epurza.com, we are committed to ensuring that you are completely satisfied with your purchase. Please take a moment to review our Return and Refund Policy below.

1. Return Policy

  • No Returns Accepted: We currently do not accept returns for any products purchased from epurza.com. We encourage you to carefully review product details and specifications before placing an order.

2. Refund Policy

  • Refunds: If you are dissatisfied with your purchase or if the product is damaged upon delivery, we offer a refund through the original payment method.
  • Refund Process: To request a refund, please contact us within 7 days from the date of delivery. We will review your request and issue the refund if it meets our criteria.
  • Refunds will be processed once the returned product is inspected and validated (if applicable).

3. Eligibility for Refund

  • Refund requests are only accepted for products that are damaged or defective upon arrival.
  • The refund request must be made within 7 days of receiving the product.
  • To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging (if applicable).

4. How to Request a Refund

If you wish to request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call +91 932 1495 449 within 7 days of receiving your order.
  2. Provide Order Details: Include your order number, product details, and a description of the issue (such as damage or defect).
  3. Return of the Product: In some cases, we may request that the product be returned before processing the refund. Return shipping costs will be covered by epurza.com only in cases of product damage or defects.

5. Refund Process

  • Once your return is received and inspected (if applicable), we will notify you regarding the status of your refund.
  • If approved, your refund will be processed and automatically credited back to your original payment method. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.

6. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used or opened.
  • Products that are returned without the original packaging or in damaged condition (unless the product is defective).
  • Products that were purchased on sale or with a discount code.

7. Shipping Fees

  • Shipping charges for returns will only be covered by epurza.com in cases of defective or damaged products.
  • If the product is returned for any other reason, you will be responsible for the return shipping fees.

8. Order Cancellations

  • Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately after placing the order. Once the order is shipped, cancellation will not be possible.

9. Customer Service

If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with your order, please don’t hesitate to contact us:

📞 Phone: +91 932 1495 449
📧 Email: [email protected]
🌐 Website: https://epurza.com