Effective Date: 25-04-2025

At epurza.com, we strive to offer a seamless and timely shopping experience. Below is our Shipping Policy, which explains our shipping process, costs, and delivery timelines.

1. Shipping Locations

We currently offer shipping to locations within India. If you are located outside of India, please contact our customer service team to inquire about international shipping options.

2. Estimated Delivery Time

  • Our standard estimated delivery time is 7 days for all locations within India.
  • Delivery times may vary depending on your location and the availability of the products ordered.
  • Delays in shipping may occur during holidays, peak seasons, or unforeseen circumstances.

3. Shipping Costs

  • Shipping charges are calculated at checkout based on your location, the size of your order, and the shipping method you select (if applicable).
  • We offer free shipping on orders over ₹1000 (Minimum Order Value).

4. Order Processing

  • Orders are processed and shipped during business hours (Monday to Friday, excluding public holidays).
  • Please allow up to 48 hours for order processing before shipment. Once your order has shipped, you will receive an email with a tracking number (if applicable) to monitor your delivery.

5. Shipping Methods

We partner with trusted couriers to deliver your products. Depending on your location, we may use a variety of local and national carriers to ensure timely delivery.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this number to track your order’s progress via the courier’s website.

7. Delivery Issues

If you encounter any issues with your delivery, such as a delayed or missing package, please contact us immediately at [email protected] or call +91 932 1495 449. We will work with the courier service to resolve the issue as quickly as possible.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses.

9. Order Modifications

Once an order is placed and processed, it may not be possible to modify the shipping details. Please double-check your shipping address before confirming your order.

10. Lost or Damaged Items

In the unlikely event that your order is lost or damaged during shipping, please contact us within 7 days of delivery. We will work with the courier service to resolve the issue and offer you a replacement or a refund as appropriate.

11. Multiple Shipments

In some cases, your order may be shipped in multiple packages if items are available from different warehouses or suppliers. You will receive separate tracking information for each package.

12. Customer Service

If you have any questions or need assistance with your shipping, please do not hesitate to contact us:

📞 Phone: +91 932 1495 449
📧 Email: [email protected]
🌐 Website: https://epurza.com